Privacy

The pages on this website ('the website') are published by Investis Limited ('us' or ‘we’) on behalf of NRAM.

We will not collect any information about individuals, except where it is specifically and knowingly provided by them.

When you visit our website, our web server collects some basic information such as your internet service provider's domain name, which pages you accessed on our site, and when. We use this information only to analyse the use of our website to help guide improvements. We do not collect any personally identifiable information.

Cookies

When you visit our website, we use cookies, which are small pieces of information that allow us to maintain your connection to our website. We use the cookies to collect information about the device and the language you are using (so we can remember this information for your future visits to our site). We do not use these cookies to collect or store any personally identifiable information about you.

How to refuse the use of cookies

Please click here to refuse the use of the cookies. This will allow you to disable cookies in your browser. However, if you do this you may lose some useful functionality (i.e. personalisation features such as 'keep me signed in' and 'remember me').

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to make a Subject Access Request

Making a request for personal information - Subject Access Requests

The Data Protection Act 1998 (DPA) provides you with a right to obtain the personal information we hold about you. You can do this by submitting a Subject Access Request (SAR).

If you wish to make a request for the information NRAM plc holds about you, please submit your request in writing to:

NRAM Subject Access Request Team
PO Box 625
Durham
DH1 9JJ

You will also need to send a £10.00 fee for your subject access request, which can be payable by cheque or postal order. Please make this payable to NRAM plc.

How to get the most out of your SAR

When making the SAR please ensure that your request is signed. It will also be helpful if you could be as specific as possible about the information you want access to, as this will assist us in processing your request.

Timeframes for your SAR

Your SAR will be handled within 40 calendar days of us receiving it. However in some cases it may take longer for us to process your SAR, for instance if your request is not clear and we require further information from you. In accordance with the DPA we reserve the right to seek additional information from you which would enable us to process your request. Should this be the case, it may be necessary to extend the 40 day period and we will be in touch to inform you of the reasons for this. We will also advise you any further clarification or information we require. The 40 day deadline for processing your SAR will then commence from the date we receive this additional information from you.