We recognise the importance of providing a service that is accessible and inclusive for all of our customers so have introduced ways to make it easier for you to communicate with us if you have or are impacted by an impairment, disability or health condition.

The following information explains:

  • How to request any of our material in alternative formats
  • Our approach to making our services accessible to everyone
  • The features provided to enhance our websites accessibility

Requesting your correspondence in an alternative format

Please let us know if you are impacted by an impairment, disability or health condition, which affects your ability to correspond with us and we will strive to provide you with the same, or similar material, in an alternative format.

Some of the alternative formats we offer include:

  • Braille
  • Large print
  • Audio formats

If you require any of the services mentioned above or any other service that is not listed but will assist you to communicate with us, please contact us by telephone or write to us using the following details:

Telephone number: 0330 159 9610* (Lines are open 8.30am to 6.00pm weekdays).

Accessibility Team 
NRAM Customer Service 
PO Box 625 
DH1 9JJ 

Alternatively, use our online form

Website Accessibility

Our website has been built with our customers in mind and as such we have included various features to make it accessible to all audiences.

Accessibility features on our website

The following information explains how to make changes to your computer to make it easier to browse our website.

Please note the following instructions may differ depending on your device, the type of browser you have and your operating system.

To enlarge the text size

You can increase the text size by using your browser’s text resize options. Within the browser menu click ‘View’ followed by ‘Text size’.

To change the font

You can change the font, within the browser menu click ‘Tools’ followed by ‘Internet Options’. Click the ‘General’ tab and then click ‘Accessibility’.

To change the text colour and background colour

To change the text and background colour, within the browser menu click ‘Tools’ followed by ‘Internet Options’. Click the ‘General’ tab and click ‘Colours.’ Untick the ‘Use Windows Colours’ box and use the box next to ‘Text’ to select a colour.

To change the background colours, use the box next to ‘Background’ to select a colour.

Select ‘OK’ to confirm your choices.

To change the size of the window to full screen

To view the window in full screen select ‘View’ followed by ‘Full Screen’. Alternatively you can press F11. To revert back, simply press F11.

In addition, we have built our website with the following features to enhance its accessibility;

Colour contrast
We have checked text and background colour combinations to ensure that the contrast is sufficient and we have also ensured that information is not referenced by colour alone.

Heading elements
HTML heading elements (markers) have been integrated into the page to clearly represent the page structure. As such, people who require assistive technologies to view webpages are able to navigate around pages easily.