What can I do if I am unhappy with the outcome of my review?
If, for any reason, you are unhappy with our decision you can contact us to make a complaint.
The quickest way to resolve your complaint is to contact the department concerned by telephone.
Call us on 0330 159 9610 lines are open 8am to 5pm Monday to Friday and calls may be monitored or recorded.
Alternatively, you may contact our Customer Relations department
In writing to:
NRAM Customer Operations
PO Box 624
By e-mail to: firstname.lastname@example.org
However you choose to contact us, where we cannot resolve the problem there and then, we will promptly acknowledge your complaint in writing. We will aim to resolve your complaint within eight weeks, keeping you informed of progress. If there is any reason for a delay in responding, we will let you know.
If after receiving our final response you are not satisfied, or if eight weeks have passed since you first raised the matter with us, you have the right to refer your case to the Financial Ombudsman Service. We will send you details of how to contact the FOS with our final response.