PPI claims & queries

Useful information for customers who wish to make a claim, or have a query about an existing Payment Protection Insurance (PPI) policy (i.e. a policy that is still running) sold by Northern Rock.

If you wish to make a complaint about your PPI policy, please visit our dedicated PPI Complaints section.

Queries

Cardif Pinnacle now administer all PPI policies sold by Northern Rock that were offered alongside a mortgage or personal loan.

If you arranged your current PPI policy through Northern Rock and have a query about this policy, or need to amend your cover, please call the Cardif Pinnacle team on: 0208 207 9000 from 8:30am – 6pm, Monday to Friday. Standard call charges apply.

Alternatively, you can write with details of your query to:

Cardif Pinnacle
A1, Pinnacle House
Barnet Way
Borehamwood
Hertfordshire
WD6 2XX.

Claims

Cardif Pinnacle now administer all PPI policies sold by Northern Rock that were offered alongside a mortgage or personal loan.

If you arranged your current PPI policy through Northern Rock and need to make a claim, please call the Cardif Pinnacle claims team on 0344 543 1163*.

Alternatively, you can write with details of your claim to:

Cardif Pinnacle
A1, Pinnacle House
Barnet Way
Borehamwood
Hertfordshire
WD6 2XX.

If you need additional support, such as correspondence in a different format or just to speak to someone, we can help >