Payment protection insurance

This section of the website contains information for NRAM customers who were previously sold a Payment Protection Insurance (PPI) policy through Northern Rock plc.

It is designed to help customers identify if they purchased PPI with their loan or mortgage and explains what steps should be taken, if required, to make a complaint about an existing or historic policy.

The information is split into two separate sections as there were two distinct types of PPI policy that were previously available through Northern Rock; unsecured loan PPI and Mortgage or Secured loan PPI.

If you cannot find the information you require here, please contact us directly.

Unsecured loan PPI

This type of PPI policy was offered via Northern Rock with any unsecured personal loan until 18 March 2008.

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Secured loan PPI

This type of PPI policy, sometimes called MPPI, was offered via Northern Rock with any mortgage (or secured loan) until June 2009.

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Queries, claims & useful documents

Useful information for customers who wish to make a claim, or have a query about an existing PPI policy sold via Northern Rock.

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