A Customer Review is not a sales call. It is an informal telephone based review with a member of our expert team. During the call, we will discuss your current financial circumstances, to help ensure that you don't miss your payments and so avoid putting your property investment at risk.
Even if you are not currently struggling to meet your mortgage payments, circumstances can change quickly. We want to ensure that you are well placed to meet any challenges ahead, so you can make an informed decision about your mortgage and property investment strategy in the future.
If you have an interest only mortgage, we will also ask about your repayment plans to ensure you've got a sensible and robust way of repaying your mortgage balance at the end of your term.