Change the way you pay

There are several different ways you can make your monthly mortgage payments to NRAM and it is also possible to move the date on which your payments are made. To change to the way you pay, please read the important information below or contact us to discuss your situation.

Change your payment method

There are number of ways you can make your mortgage payments to NRAM. The most suitable method for you will depend on your specific circumstances.

Direct Debit

The vast majority of NRAM customers pay via Direct Debit each month. This is the easiest and most convenient way to pay for most people, offering safe and secure payments with the added protection of the Direct Debit guarantee – so you always know that your payments will reach your account on time.

Paying by Direct Debit has a number of benefits compared to other payment methods:

  • No need to worry about accidentally missing a payment
  • No more queuing up to pay in branch
  • No more waiting on the phone to pay by card
  • No need to do anything if your monthly mortgage payment changes

Switching to Direct Debit is easy, and once this has been set up, there's absolutely nothing else you need to do – we will collect your mortgage payment from your bank account on the same date each month.

How to switch

Simply decide which date you would like your payment to be collected each month, and then contact us and we will do the rest.

By telephone:
Call us 4 working days before your chosen payment date and we can set up your Direct Debit over the phone in just a few minutes. *If you have a commercial mortgage please contact us for more information.

Please remember – you must leave at least 4 working days before your chosen date to allow us sufficient time to set up your Direct Debit with your bank. *If you have a commercial mortgage please complete this form and post it to:

NRAM Commercial Lending
North of England House
1 Grayling House
Doxford International Business Park
Sunderland
SR3 3BF

Online transfer

An online transfer is a direct payment made manually from your account to another, using an online banking facility.

If you want to make your monthly mortgage payments in this way, please ensure that the correct payment amount reaches your mortgage account with us, by the correct date each month.

You are the only person who can alter your online transfer once it's set up. So you would need to remember to go online and update the payment if the amount you are required to pay each month changed. This could happen if the interest rate on your mortgage went up or down in the future.

To set up an online transfer you will need our account details:

Online Transfer
Sort Code: 60-95-83
Account number: 80092071
Reference number: your mortgage account number

To make a Capital Repayment, Redemption payment or Fee payment please see 'Other types of payments' in the section below.

If you have a Commercial mortgage or a total of 5 or more Buy to Let accounts with NRAM, Bradford & Bingley or Mortgage Express please contact us for the correct bank details.

Please take care when entering the sort code, account number and reference details as your payment will be rejected and returned if your details are incorrect. If your payment is rejected or does not reach us, this may lead to your account falling into arrears. Having an account in arrears may affect your credit score and ability to get finance in the future.

Phone payment

It is possible to contact us to make a mortgage payment over the phone, provided you use a debit card that we are able to accept.

Making your mortgage payments in this way can be time consuming and costly however, especially at month end when our phone lines are very busy.

You also need to ensure that you remember to make your payments at the right time each month. If you forget to make a payment, this may lead to your account falling into arrears. Having an account in arrears may affect your credit score and ability to get finance in the future.

We only recommend this option as a last resort. You should consider an alternative payment method if possible.

Standing order

A standing order is a way of making a regular, fixed payment from your bank account to another account, on a set date each month. You normally set up a standing order by signing a form that is sent to your bank, although this can often now be done by phone or online banking.

Setting up a standing order to make your mortgage payments can be helpful, as you'll then know that a regular payment will be made to NRAM each month.

However, you are the only person who can alter your standing order once it is set up. This means that you would need to remember to contact your bank and update your standing order if the amount you are required to pay each month changed. This could happen if the interest rate on your mortgage went up or down in the future.

How to switch

By post:
Download, print out and complete this form, then send it to your bank or building society. Please ensure you read all the important information on the form and enter all relevant details correctly.

*If you have a commercial mortgage please contact us for more information.

By phone or online banking:
You will need to call your bank or building society, or check online, to find out details of the correct process to follow in order to set up a standing order in this way.

*If you have a commercial mortgage please contact us for more information.

Branch payment

You can no longer make payments to your NRAM mortgage in a Northern Rock plc branch.  It is possible however, to make payments to your NRAM mortgage in any branch of NatWest/RBS.

In order to make a payment in a NatWest/RBS branch, you need to use an up to date paying in book. Please contact us if you'd like to order one.

Please note – If you pay in a NatWest/RBS branch you will be charged a £1 fee for each payment that you make. This fee has been charged since 1st December 2012. Although we don't have a branch network of our own, we would still like to be able to offer you the convenience of paying your mortgage in this way. In order to cover costs of this service we charge a £1 fee for each payment that you make into a NatWest/RBS branch.

This fee will be added to your account and interest will be charged at the prevailing interest rate. If you wish to pay this fee you can do so with your monthly payment. Please note that this fee payment will show as an overpayment on your account and where you have more than one account, may be apportioned across all elements and interest charged at the prevailing rate.

Making payments in this way can be time consuming, as you may need to queue at a branch to make your payment.  We therefore recommend you consider an alternative payment method if possible.

Please note: this service is not available to NRAM Commercial mortgage borrowers.

Other types of payments

How do I make a Capital Repayment, Redemption payment or Fee payment?

If you wish to make a payment via bank transfer, you must follow the instructions below to ensure the payment is received successfully:

Our Bank Details:
Sort Code: 51-70-19
Account number: 80092071
Reference number: your mortgage account number

Your reference details:

Depending on the type of payment you want to make we will also require the following information to be supplied in the reference field:

  • To make a Capital Repayment your reference would be your full mortgage account number followed by the code CAP. For example: 12345678CAP
  • To make a Redemption payment your reference would be your full mortgage account number followed by the code RED. For example: 12345678RED
  • To make a Fee payment your reference would be your full mortgage account number followed by the code FEE. For example: 12345678FEE

You should allow 3-5 working days for bank payments to be processed and applied to your mortgage account.

Change your payment date

Please contact us if you want to change the date when you make your monthly mortgage payments.

Whilst this is possible to do, it is important you don't fall behind with your monthly payments by mistake.

The action you need to take depends on your specific payment method, so please call us to discuss so we can guide you through this process.

Please call us to discuss so we can guide you through this process.